The boring stuff…..

We have to make you fully aware of our terms and conditions so you can make an informed decision and decide the most appropriate membership option for you. Membership is not mandatory for any salon guest, none members will continue to pay our standard list prices. If you have any queries relating to our terms and conditions please contact a member of the management team. 

By joining a monthly payment membership club you are agreeing to the terms of this membership agreement. Your All-Inclusive membership benefits are not transferable to any other person. Attempting to book services on behalf of someone else will bring this agreement to an immediate end.

Payments are due monthly You agree to maintain payment instruction with your bank for the amount due. Please do not cancel your instruction without contacting us first.

Memberships are paid monthly in advance.

Membership is only open to those who have been customers Summer And Lola of 3 months

If your Bank fails to make a payment from your account when due we will write or email to advise you of this. An administration fee of £20 will be charged for each failed payment.

If you cancel your payment instruction without giving us notice of cancellation (see “Cancellation policy”) or making a new payment instruction an administration fee of £20 will be charged for each failed payment.

You will in these circumstances have the option to instead cancel your membership in line with the terms of this agreement under the heading cancellation.

You may cancel your membership without giving any reason within 14 days of membership.  This allows time for you to ensure you have made a sound decision about the membership. If you have had the benefit of any services in the first 14 days you must pay the difference between your monthly membership payment and the total tariff or list price of the services.

Failure to attend an appointment or not cancel within the cancellation policy will result in the full cost of service being charged.

We may send you information relating to your membership and current offers and promotions by email, Messenger, SMS or by post.

Membership Terms and Conditions

If you decide you do not agree with the terms and conditions, please cancel payment instruction BEFORE your first payment is taken.

Terms

1. ‘The Company’ is Summer and Lola, also referred to in the agreement as ‘Summer And Lola’, ‘the salon’, ‘we’ and ‘us’.
2. If you have purchased a club membership for yourself, you are referred to in the agreement as ‘you’ or ‘the member’.
3. If you have purchased club membership as a gift, terms relating to payment are applicable to the purchaser. Terms relating to membership and services are applicable to the member who is referred to as ‘you’ or ‘the member’.

General

1. This Agreement is governed by the law of England. You should print a copy of this Agreement for future reference and a copy will be emailed to you following purchase.

2. The membership agreement is of 12 months duration (subject to terms under the heading “Cancellation”).

3. If any of the terms of this Agreement are invalid, unenforceable or illegal the remaining terms can still be enforced.

4. We may make reasonable changes to the Membership Agreement terms and conditions at any time.

5. We will send to you email confirmation of these terms using the email address you used when you joined.

6. Membership is open to all customers over the age of 18. You must have access to an email account and provide us with the email address.

7. The Monthly Payment Option is only open to those who have been customers of Summer And Lola for a minimum of 3 months.

8. The Company reserves the right to restrict the number of memberships available at each club level or across the whole membership programme without notice or explanation.

9. Additional services and products not included with your membership will be charged at the current list price less any offered discount and do not form part of this agreement.

10. You may hold two back to back appointment bookings in our diary at any one time.

Force Majeure

1. A Force Majeure Event is defined as an event beyond the reasonable control of Summer And Lola. These could include but are not limited to industrial disputes (whether involving Summer And Lola or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

2. We shall not be liable to you as a result of any failure to perform our obligations under this agreement as a result of a Force Majeure Event.

Membership

1. Membership is not transferable and entitlement to inclusive services and products is restricted to the Member.

2. Attempting to book services on behalf of someone else will bring this agreement to an immediate end.

3. Stylists and booking availability may vary and subject to salon operating policy. We reserve the right to book any treatment with any stylist that is able to carry out the service. Some services and treatments may not be able to be done at peak times, we reserve the right to refuse a booking at such times that we see fit.

Monthly payment

1. By purchasing the monthly payment option you are agreeing to the terms of this membership agreement. A copy of these terms will be emailed to you following your purchase.

2. Payments are due monthly.

3. If your Bank fails to make a payment, we will write or email to advise you of this. An administration fee of £20 will be charged for each failed direct debit payment.

4. If you cancel your payment instruction without giving us notice of cancellation (see “Cancellation” below) or making a new instruction an administration fee of £20 will be charged for each failed direct debit payment.

5. If you fail to make an overdue payment within 14 days you agree that:
6. a) The full outstanding amount for your one-year membership shall be immediately due

6. Should the Company be obliged to engage legal proceedings against the Member arising from breach of the terms of this Membership Agreement, including but in no way limited to their failure to pay any amount due by the due date, the Member acknowledges that they shall be liable for all tracing fees, collection commission and legal costs as may be allowed by the Court.

7. The Company may disclose personal particulars contained in the Membership Agreement to a credit reference agency or any other party necessary in obtaining settlement of arrears.

8. Payments by instalments are due regardless of your salon usage. In the event of a payment default use of salon services will be denied until the shortfall has been made up.

Membership Cancellation

1. You may cancel your membership without giving any reason within 14 days of membership. This allows time for you to ensure you have made a sound decision about membership, and to allow the beneficiary of gift membership the opportunity to ensure they can and will agree to the terms of this membership agreement.
   
   a) If you have had the benefit of any services or products in the first 14 days you must pay the difference between your monthly membership payment and the total tariff or list price of the products and services.
   
   b) If you have had no products or service we will refund your first payment in full. 
   
   c) If you have had the benefit of products or services totalling an amount less than the amount of your first payment, we will refund the difference in the form of non-transferable vouchers valid against future service with an expiry date of 3 months following cancellation.
   
   
2. This is not a credit agreement and you may cancel your membership at any time during the 12-month period. You must give us a minimum of one months written notice to Summer And Lola, 7 High Street, Exmouth, Devon, EX8 1NN or pay an administration fee of £50 in lieu of notice.
   
   a) You must pay the difference between your monthly membership payments and the total tariff or list price of any products and services you have had the benefit of throughout the membership duration. We will include in this total any appointments you have failed to turn up for or cancelled with less than 24 hours notice.
   
   b) If you have had the benefit of products or services totalling an amount less than the amount of your payments no refunds will be made.

3. We reserve the right to cancel your membership without notice or giving any reason. No refund will be made for past membership fees though we will refund the current month’s fee if you have not had the benefit of any service or products during the current month.

4. In case of dispute the onus is on you to show that you terminated membership in accordance with these terms.

Renewal

You will be contacted by email before the expiration of current membership, detailing the ruling rate at which membership can be renewed.  

Communications

1. We may send you information relating to your membership and current offers and promotions by email, SMS or by post

2. You may opt out of email and SMS communications that we may send but if you do we cannot be held responsible for any loss incurred by you not receiving relevant communications. Communications posted (either with or without proof of posting) will be assumed to be received. Emails will be assumed to be received and read.

3. You agree to tell us immediately of any changes to your personal details including contact information.

Complaints

1. You may complain to us by emailing summerandlola@yahoo.co.uk using the email address that we hold for you. You should call us on 01395275868 to confirm that we have received your email.

Levels of Membership

1. Each level of membership carries a particular set of benefits. You should ensure that the level of membership you choose is appropriate for your needs.

2. We may, at our discretion, allow you to move to a higher level of membership, but membership cannot be downgraded to a lower level except at the renewal date.

3. Pamper Club –Automatic upgrade to a hair mask treatment, head massage with hair services, Focused recognition that you are a club member, Priority cancellation, 5% off all retail, 10% off additional services, 1 x bottle of Premium Shampoo, 1 x bottle of Premium Conditioner, Price lock, Free consultation

4. Premier Pamper Club – Automatic upgrade to a luxury hair mask treatment, 5 minute head message with hair services, Focused recognition that you are a club member, Priority cancellation, 5% off all retail, 10% on additional services, 1 x Shampoo, 1x conditioner, 1x whipped cream, Price lock, Free consultation

5. Luxury Treatment Club –Luxury weekly hair treatment, Head massage with all hair services, Weekly wash and blow dry or set, Focused recognition that you are a club member, Priority cancellation, 10% off all retail, Price lock, Free consultations

6. Cutting Club – 9 x wash cut and blow dry services, Upgrade all hair services to include hair mask treatment, Head massage with every hair service, Focused club recognition, Priority cancellation, 5% off all retail, 1 x Bottle of premium shampoo, 1 x Bottle of premium conditioner, 1 x bottle Whipped cream, Price lock, Free consultations

7. Elite Blow dry Club – Twice weekly wash and blow dry, Head massage, Automatically upgrade to luxury hair treatment with every hair service, 10% off all retail, Focused recognition as a club member, Price lock
8. Barber Club Membership:

• The haircut will be included with the membership, up to 12 haircuts a year. This is non transferable. Any additional haircuts will be paid with the 10% discount applied.
• 10% discount applied to all services and retail products.
• The haircut will be the delux haircut service.
• Three hair products will be awarded at four month invervals. The product will be something that suits hair type and is a product that we stock.
• You will be recognised as a barber club member and will be offered any samples or little gifts that we have. You will also have access to a private Social Media page where we will giving away products and notifying you of anything that’s happening first.
• You will be given cancellation priority. Cancellations will be posted on the private social media page.
• You will receive price lock. Whilst you are a member the price of services will be price locked and only subject to change every July. When the price is up for renewal you will be informed to any price increase.
• You will receive a consultation on every haircut.

Barber Club Elite Membership:

All terms and conditions as in Barber Club membership plus:

• The haircut will be Super Delux Haircut.
• Two facial treatments every year.
• 20% Discount on all services and retail products in addition to the ones given as part of the membership.
• The membership covers up to 12 haircuts a year, additional haircuts will be paid with the 20% discount applied.

Online Booking Terms & Conditions
We would like to ensure that your appointment at the salon runs as smoothly as possible. Please read our booking rules and guidance so that you get the most from your visit to us.

• We will contact you to discuss any alterations to your appointment.
• Prices are intended as guide only. You will be charged for the services you receive, which may differ from the services you have booked.
• Prices do not include any promotions, offers or discounts that you may be entitled to e.g. Recommended Friend, Colour Sale, etc.
• Bookings made online may need to be slightly amended to fit in with salon time slots and stylists commitments. Please ensure that we have a current contact phone number for you (preferably a mobile). We reserve the right to alter times within an acceptable period as required.

If you are unable to find the availability that you are looking for, don’t worry, just give us a ring and our Reception Team will do their very best to find an appointment to suit your needs!

Colours & Perms
• When booking your colour or perm, please remember to book either a Cut & finish, or a blow dry to go with it.

• If you are booking for a colour service, eyelash / eyebrow tint or eyelash perming. you will need a skin test 48 hours before you have the full treatment.T ests are available without an appointment and are free. Failure to have a skin test may result in us being unable to carry out your treatment(s).
• Colour corrections and transformations – sometimes changing your colour is easy, other times it’s more complicated. We recommend that you contact the salon for advice before making your reservation.
• For a quotation for transformations or corrections please visit the salon for a consultation. Alternatively, we will happily offer a price range by telephone.

Special Occasions
Bridal Hair and hair for special occasions is something of a specialty, and we suggest that these should be booked through the Salon Reception Team who can advise on the best stylist to meet your requirements.

Privacy Policy
This privacy notice explains how Summer and Lola looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you.  This notice explains how we do this and tells you about your privacy rights and how the law protects you.

What information we collect about you
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is in salon, online, on paper, by email or over the phone.

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (e.g. allergies, pregnancy, skin conditions), IP address and CVs. We do not sure any payment details.

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

How information about you will be used
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:

• To fulfil a contract with you i.e. to provide the service or treatment you have requested and to communicate with you about your appointments
• When it is in our legitimate interest for example there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
• When you consent to it: we will always ask for your consent to hold and use health and medical information.

We will therefore share your information with:

• Providers of our salon software system
• Our payment gateway providers
• Mailing houses
• Suppliers of our website

We have rigorous data protection and security policies in place with all our suppliers.

Some of the people working in our salon are self-employed.  Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information if required for delivery of treatments.

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

Marketing
We would like to send you information about products and services which may be of interest to you.  We will ask for your consent to receive marketing information.

If you have consented to receiving marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services.  If you no longer wish to be contacted for marketing purposes, please contact the Data Manager via email summerandlola@yahoo.co.uk.

Employment
The information we collect about job applicants is the minimum required to process an application: Name, Job applied for Contact telephone number.

For employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.

How long your information will be kept for
Unless you request otherwise, we will keep your information to contact you no more than three times per year for a maximum of  year from your last visit to the salon.

After two years we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).

Information about unsuccessful job applicants will be deleted/shredded after four months.

See our data retention policy for further information, including employee data.

Where your information is kept
Your information is stored on a secure laptop with restricted access and is protected. It is also kept on manual record cards and kept in a locked safe when not required. This has restricted access.

Access to your information and correction
You have the right to request a copy of the personal information that we hold about you.  This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.

If you would like a copy of some or all of your personal information, please contact the salon.

We want to make sure that your personal information is accurate and up-to-date.  You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

E-newsletters
We email e-newsletters to inform you about products, services and treatments provided by our salon / barbershop.  You have the opportunity to unsubscribe from e-newsletters at any time.

E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity.  We use this information to refine future email campaigns and provide you with more relevant content based around your activity.

Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This is used to track visitor use of the website and to compile statistical reports on website activity.  For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases some of our website features may not function as a result.

See our cookies policy here.

Changes to our privacy notice
We keep our privacy notice under regular review and we will place any updates on this webpage.  This privacy notice was last updated on February 2021.

How to contact us
Please contact us if you have any questions about our privacy notice or information we hold about you:

• By email summerandlola@yahoo.co.uk
• Or write to us at Summer and Lola, 7 High St, Exmouth, Devon EX8 1NN